Skip to main content

We are here to support you in any way we can. Whether you’re enquiring about a product, scheduling a site visit, or looking for after-care support, we’re here to help. At Kane Comms Group, we offer a range of support options including user guides, service calls and ticket requests via our Fresh Desk support app. Whatever you need, our team is ready to help make your experience smoother and hassle-free.

What do you need help with?

User Guides

If you’re looking for quick and easy guides for your franking machines, take a look at our user manuals. They offer step-by-step instructions to ensure smooth and efficient operation.

Book a Service Call

If you’re unable to resolve your franking machine and photocopier issue, please book a service call and provide the details of your issue. Our team will work to resolve it quickly.

Submit a Ticket Request

Whether you need immediate IT, telecoms and broadband assistance or troubleshooting, our team can provide quick, efficient solutions to guide you through the process.

Frequently asked questions

Who should I notify if our contact details change?

If your contact details have recently changed, please let us know as soon as possible. You can contact us via email or phone, and we’ll update your details on our system.

Where can I get help to install my equipment?

If you need help installing your self-install equipment, please contact us and we will be happy to talk it through over the phone. If your equipment needs an engineer for installation, one of our engineers will reach out to you to schedule a suitable date.

How can I upgrade my existing equipment?

To upgrade your existing equipment, get in touch and we will arrange for one of our sales team to give you a call back within 48 hours.

My equipment is faulty. How long will it take to fix it?

We aim to resolve your issue as soon as possible. If it can’t be fixed over the phone, we’ll arrange an engineer to visit you on site. Response times will vary depending on your service plan:

Fully Comprehensive: Average next-day response, covering all callouts, parts, and labour.

Mandatory Inspection: Annual inspection with a callout charge; additional costs for parts and labour beyond the first hour.

How long does it take for my new equipment to be installed?

Once all paperwork is signed and completed, our dedicated administration team will process your order as quickly as possible. Delivery and installation will depend on the machine ordered and can take anywhere between 1-6 weeks.

The line is busy when trying to load credit. What do I do?

If you’re having trouble loading credit, the server might be busy or there could be a problem with the line. If the issue persists for more than 24 hours, please get in touch for further assistance.

Can you train my staff in franking machines?

Yes, we offer staff training. Please reach out to arrange a date, and we will schedule the training for you.