GP practices across the UK are under increasing pressure, with high call volumes, stretched reception teams, and growing administrative demands. However, PrimaryCare+ is here to help practices confront these challenges by modernising patient access and streamlining daily operations.
PrimaryCare+ works alongside existing NHS systems, while integrating seamlessly with platforms such as EMIS and SystmOne, while remaining fully GDPR compliant. Rather than duplicating existing tools, it selectively replaces and redesigns underperforming systems to reduce workload and improve patient experience.
One of the key problems PrimaryCare+ tackles is flattening 8AM demand. Through optimised telephony, intelligent call routing, and callback options, practices can manage demand more evenly throughout the day, directing patients to the most appropriate access channel. Real-time reporting also gives teams better visibility over patient access and performance.
In addition, they introduce practical AI tools designed specifically for primary care. These tools include phone triage support, chatbots for patient queries, self-service options, and admin automation. Each AI tool cuts down repetitive tasks and frees up staff time
Clinics can also benefit from clinical transcription services, allowing consultations to be transcribed accurately with coding suggestions that integrate directly into existing systems. This reduces time spent on paperwork and helps clinics focus more on patient care, as well as potentially increasing clinical capacity for a surgery.
The result is a calmer, more efficient practice, with fewer complaints, improved access for patients and reduced pressure on staff.
PrimaryCare+ is helping GP practices move confidently into a more manageable work environment, while improving access, efficiency, and care for every patient.
